Banking: Information
Withdrawals
Play slot machines for real money and get real money payouts, SlotsVillage clients can request payouts when ever they choose to and in order to help this process go as smoothly as possible we have the requirements that clients need to fulfill before cashing out any amount, the following Q&A will help you very much to understand and learn about the essentials of withdrawals and if there are other inquiries when you play slot machines for real money that you cannot find here please do not hesitate to contact us at your earliest convenience.
Withdrawal Guidelines
Click on the Question below to get the answer
When can I submit a withdrawal request?
Customers can submit their withdrawal request at anytime. However, SlotsVillage only processes withdrawals from the system which is connected to our bank on Mondays. Your withdrawal request must enter the system prior to Sunday at 11:59 a.m. in order for our accounting department to process your request. If you have placed more than one withdrawal request, the first withdrawal entry will be the withdrawal processed; all subsequent withdrawals will be automatically declined. SlotsVillage will honor one payout per household only once a week.
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What happens if I don't make the Sunday 11:59 a.m. deadline?
If you haven't submitted your withdrawal request before Sunday 11:59 a.m. in order for SlotsVillage to process your payout on Monday, the withdrawal request will remain as pending within the system. At anytime you can use the funds to deposit back into your SlotsVillage account and you can verify the flow back amount in your reconcile report. You may submit a new withdrawal request, making sure of the exact amount you wish to withdraw at anytime. Please remember that we will only review one request per player per week, including requests in other sites operated by Winward Group.
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What are the requirements to withdraw funds from my SlotsVillage account?
A) Required Wager Qualifications:
Players must wager at least 20 times the amount of their first deposit and 15 times their consecutive purchases in order to cash-in any amount of their real money balance. For the bonus to kick in, they must wager the same amount of times or spend 95% of their deposit when trying to meet wagering requirements. Players who attempt to cash out any winnings prior to having met wagering requirements will have their bonus cancelled and this process cannot be undone. Bonus credits may not be cashed in and must be put into play once received. As soon as players have met their wagering requirements they are entitled to Cash out the winnings and play their bonus.
B) Credit Card Authorization Form:
If you have funded your SlotsVillage account with a Visa or MasterCard and are withdrawing funds from any of our withdrawal methods we must first have on file a 'Credit Card Authorization Form' along with a clear photocopy of a valid picture ID (driver's license, passport, etc.) and the front side of the associated Credit Card. Customers may scan and email the documents back to us at support@slotsvillage.com or send them to us via E-fax: 1-703-991-8879.
If you send us in your documents for successful Credit Card deposits we will credit your SlotsVillage account with a FREE $25.00!
Feel free to access the Credit Card Authorization Form here:
Click here for Credit Card Voucher (PDF format)
Click here for Credit Card Voucher (HTML format)
Important Note:
If we do not have these documents on file your withdrawal request will be automatically declined.
C) Valid Account Information:
All accounts must have a correct valid phone number listed in their SlotsVillage account. Our Risk Management or Accounting Department may verify the telephone number at any given time, if we are able to confirm the use of an invalid phone number SlotsVillage may forfeiture any and all winnings.
D) Picture ID and Utility Bill:
To ensure your safety at
SlotsVillage you are requested to submit a copy of a valid Picture ID and a copy of a utility bill if you are using any of our alternate depositing methods. This information is required for security reasons and to confirm all the information on your account at
SlotsVillage is legitimate. Customers may scan and email this information back to us at
accounting@slotsvillage.com or send them to us via
E-fax: 1-703-991-8879. (USA and Canada)
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How can I withdraw funds from SlotsVillage?
(*For NON US customers*)
Customers who have never used a Visa or MasterCard to deposit and are withdrawing funds via any of our withdrawal methods will not be required to send in a Fax Authorization Form along with other required documents UNLESS SlotsVillage has reason to believe this information is necessary. You may be asked to send in a NETeller Fax Authorization Form if we need to verify your deposit(s) via these methods, if we need to confirm your contact information registered in your SlotsVillage account or if we believe there is any type of fraudulent behavior.
SlotsVillage only processes withdrawal requests via NETeller. All withdrawal transactions are processed in US Dollars. There is no time limit to process a withdrawal request on Monday. All requests will be processed on Monday in the exact same amount and order they have entered the system. If you discontinue using a NETeller account please communicate this to SlotsVillage. If you have deposited via any or all of these deposit methods but have a withdrawal preference please communicate this to SlotsVillage. Otherwise, all withdrawal transfers will automatically be sent via NETeller if the email address registered in your SlotsVillage account matches with a NETeller account. If we are unable to transfer funds either via NETeller due to lack of information, your withdrawal request will automatically be declined. SlotsVillage will not process withdrawal requests to Credit Card(s), Bank Check's or Bank wire transfers.
NETeller withdrawals:
(*For NON US customers*)
You must provide your NETeller account number or email address to SlotsVillage so we can transfer the funds via this method. There are no charges on NETeller withdrawals. NETeller is the easiest and fastest way to receive your payments from SlotsVillage. If you don't have a NETeller account we suggest opening one for free at www.neteller.com. Please allow 3-6 business days after your withdrawal has been processed within the SlotsVillage system to receive your transfer. /p>
For Further assistance regarding payment methods, recieving the 20% Bonus or any other inquiry you can email support@slotsvillage.com or call Toll Free: 1 - 800 - 274 - 7345. Our Customer Support would be happy to assist you
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Is it safe to withdraw my winnings from SlotsVillage?
Security is very important to us at SlotsVillage.
We have been operating since 1998 and have established ourselves as one of the Internet's leading online casino groups. Our combined payouts to players average a very high 98% to 99% each month- much higher than the payouts you would receive at a Las Vegas casino. Not only have we enhanced several mechanisms and precautions into place in order to make transactions as easy and safe as possible, winnings are paid promptly and customers do receive their money.
All transactions are facilitated by SlotsVillage.
All transactions are safe and secure transactions through 128Bit encryption.
All transactions are logged on a secure SlotsVillage server.
All transactions are available to the customer at anytime.
Verification Process
Every Monday Accounting Management will randomly select some accounts for a verification process that consists in reviewing the paperwork that has been received to make sure it is complete, legible, that the account information matches the paperwork and review the account game sessions.
Since this is a random procedure and there is no way to know who will be selected each Monday however, it is a one time procedure therefore, every customer that requests a payout will be subject to this process at some point or another, even if they have all corresponding requirements for a payout in order.
Once the verification process has been finished the funds are flowed back to the account, a note added to the account stating the random check was already processed. The payout should be completed next coming Monday if the customer requests it again.
By doing this accounting management ensures that all the information on the player profile is in order and that all and every other requirement for requesting a payout has been fully met.
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Can I request my winnings made from a Free Bonus at SlotsVillage?
Sometimes SlotsVillage will have promotions going on which players will receive a bonus with no previous deposits required. (E.g. Free Money). Below you will find the rules that players must follow when it comes to free money promotions.
- The bonus money cannot be withdrawn by itself; it can only be played.
- Any winnings made from this bonus money can be redeemed if the amount of the cash out is above $50.00 USD which does NOT include a $25.00 USD service charge fee customers will be charged to cash out.
- The maximum redemption amount that players can obtain due to winnings made from existing and previous free money promotions is $150.00 USD. Any person who tries to go above this limit will have the funds removed from his/her account.
- Withdrawals from free bonus promotions of $50 to $150 are only processed to NETeller accounts. You must send us a copy of a utility bill showing the address match registered on your SlotsVillage account; email us your NETeller account number or email address and a valid Picture Id before receiving your free withdrawal.
- The entire bonus amount must be played before requesting a withdrawal.
- This promotion is void to players from Denmark.
- For players who have never made a deposit at SlotsVillage or players who have not deposited any funds within the last 14 days before they use these free funds, they must wager the equivalent of 50 times the free money given before they are entitled to cash out any winnings made. For example, if $10.00 USD were credited to your account, you must wager $500.00 USD before you can cash out any winnings.
- SlotsVillage is aware that some free bonus links may be posted in other sites or through out forums or the information that the potential player received has been sent to others who didn't receive it. If SlotsVillage has enough grounds to prove that a player did NOT receive that particular promotion through the exclusive means that this promotion was sent out to, we will not honor any payout requests from the player, even if he/she has met wagering criteria.
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Who can I contact in case I have a question in regards to my withdrawal request?
Our professional, reliable and friendly Customer Service Department is available 24/7. If Customer Service can't answer your questions accordingly someone in our Accounting Department, Technical Division or a VIP Host or the Management Team are all standing by to help you. At any given time feel free to contact us via email at support@slotsvillage.com click on our Live Help Logos found within our website or pick up the phone and call us toll free from the US or Canada at 1-800-274-7345.
Certain restrictions/limitations may apply from one processor to another; please consult the Terms and Conditions of your preferred processor for more information.
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